Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can fix track misalignment the same day you call. Our technicians carry common parts and tools on their trucks, so we're prepared to handle track realignment, roller replacement, and bracket adjustments on the spot. For standard track misalignment issues, the repair typically takes 30-60 minutes. If there's significant damage requiring parts we don't have on hand, we'll provide a clear timeline and can often return within 24 hours with everything needed to complete the job.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment is commonly caused by several factors: physical impact from vehicles or objects, worn or broken rollers causing the door to shift, loose mounting brackets from vibration over time, foundation settling affecting the frame, or improper installation. Weather changes can also contribute as metal expands and contracts. Regular maintenance helps prevent these issues. Signs of misalignment include unusual noises, door jamming, gaps between the door and frame, or visible bending in the tracks. If you notice any of these symptoms, it's best to address them quickly before the problem worsens.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. We offer several flexible financing options to fit your budget, including 0% APR for qualified buyers, low monthly payment plans for 12-60 months, and no-money-down options on approved credit. During your free estimate, our team will discuss all available financing options and help you find a plan that works for your situation. We want to make it easy for you to get the quality steel door your home deserves without financial stress.

Question 4

What's included in your maintenance service?

Accepted Answer

Our comprehensive 25-point maintenance service includes: visual inspection of all components, lubrication of rollers, hinges, and springs, track cleaning and alignment check, spring tension testing and adjustment, cable inspection for wear or fraying, safety sensor testing and realignment, opener limit and force adjustment, weatherstripping inspection, hardware tightening, and a full operational test. We document any concerns and provide recommendations to prevent future issues.

Question 5

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours, including removal of the old door, installation of the new door and hardware, opener installation (if needed), programming, and testing. For larger or custom doors, or when additional structural work is required, the job may extend to a full day. We schedule installations with generous time windows to ensure quality work without rushing, and we always clean up thoroughly before leaving.

Question 6

What warranty do you provide?

Accepted Answer

We stand behind our work with a comprehensive 3-year warranty on all labor. Additionally, manufacturer warranties on parts range from 1 year to lifetime depending on the component — springs typically carry a 1-3 year warranty, while many premium steel doors come with lifetime limited warranties on sections. We'll explain all warranty coverage during your service visit and provide documentation for your records.

Frequently Asked Questions

Still Have Questions?